Ten Minutes Too Late, Part II

December 22, 2009

At the baggage claim in Chennai, my suitcase comes off first, as promised. With it, I run outside and along the sidewalk towards the International departures entrance, dodging picnicking families who sit on the pavement, waiting for their loved ones to arrive. It is serious business, for them. Anyone being welcomed by one of these groups is probably the family's main means of support. At minimum he is a joy to them, expensively educated and clever enough to get a foreign job. But I cannot stop to inventory the bright saris and homemade snacks. I push through the crowds saying please, sorry, please, sorry. No one pays attention or really minds. A little pushing in a crowd is just a part of any day in India. I get to the guard at the terminal door. He taps the departure time on my ticket disapprovingly, but lets me in.

Inside the airport, things are no better. The lines are so long and so disorderly that there seems to be a single crowd advancing on the unreinforced checkin counters. I push my way forward, and find an Air India employee. He is impassive, unsympathetic, but waves me towards the end of the counters, around the back to the Air India office. It is a set of three ugly little rooms paneled in red plastic. There are heaps of paper on all surfaces. I am made to sit in the anteroom. My heart sinks. Waiting in a dingy little office is clearly not a step towards being rushed onto the plane.

The officer in charge informs me that the gates have closed and there is nothing he can do. I am ten minutes too late. “You will go tomorrow,” he says, tonelessly. I let loose a flood of words about the flight that will be missed, about my family, unreachable in Cambodia and waiting for me. He is unmoved, and informs me, in his flat way, that it is my own fault. Then he writes out a ticket and tells me to come back tomorrow. He has put me on a morning flight, and I had better arrive early.

I know he is right. SpiceJet cannot help its inefficiency and complete lack of customer service plan. I, on the other hand, could very well have allowed four hours between flights. It is my fault.

Continued.